Frequently Asked Questions

Everything you need to know about shopping with Choix.

How can I track my order?

Once your order has been shipped, you will receive an email containing a tracking number and a link to follow your parcel's journey in real-time.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

Do you ship internationally?

Yes, Choix ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna and Afterpay.

Are your materials sustainably sourced?

At Choix, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim for 100% by 2025.